NO REFUNDS- EXCHANGE ONLY!
We fully understand that online shopping can be a challenge, and at times a customer receives their wig and it is not suitable. This could be due to style, colour choice or size.
When you receive your wig, it is very important to handle it carefully until you are sure it will work for you. PLEASE USE PROVIDED NET ON HAIR BEFORE TRYING ON THE WIG AND SANITIZE YOUR HANDS PRIOR TO TOUCHING THE WIG DUE TO COVID.
Please do not remove any tags until you are 100% happy and certain you are keeping the wig.
If you are not happy with the product for any reason, please notify us immediately by email (firstname.lastname@example.org) or telephone (1-705-262-7834 OR 1-705-267-7355), so that we may begin the process of finding you a replacement OR a non expiring credit for future use. You have 10 days from the date you received the product to return it to us. Also, please keep in mind not all products are eligible for return or exchange as per the details below:
In its original box, wrapping, net, etc.
Original invoice to accompany return
Clearance Items (always a final sale)
Discontinued Items (always a final sale)
Care and Accessory Products, Liquids, Wig Stands, Brushes, etc.